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Shopping FAQs

Order Tracking & Shipping

I haven’t received my order, where is it?

Due to capacity limitations and in the interest of employee safety, our stores and distribution centers continue to operate with limited staff. As a result, we are experiencing a delay in shipping timelines. At present online orders are shipping within an average 2 weeks from the date of purchase, though some orders may take 3-4 weeks to process and ship. Although we don’t anticipate this will affect all orders, we wanted to inform you of this potential delay. You will receive an email confirmation once your order ships!

If you have any questions about your order, please contact our customer service team at (800) 441-4122 or by emailing atyourservice@flynnohara.com.

Additionally, if you have received a shipping confirmation but have not received your package, it is possible that FedEx or USPS tried to deliver the package, but there was no safe place to leave it. In this event, your package is most likely at your local post office. Please refer to the tracking number in your shipping confirmation email to check on the status of your shipment, or call into our customer service line at (800) 441-4122.

How do I track my shipment?

Once orders placed with FlynnO’Hara have been processed, filled, and shipped from our warehouse,
you will receive a shipping notification via email from FlynnO’Hara. This notification will include a tracking number, which you can click to check the status of your package at FedEx.com.

If your tracking notice reads “Delivered to US Post Office”, the package will then be delivered to your home via FedEx Smartpost by USPS.

How will my package ship?

FlynnO’Hara’s products ship via FedEx Ground, or FedEx SmartPost. Depending on the size/weight of your package, it will either be delivered by FedEx SmartPost via USPS, or by FedEx ground. Once an order has been shipped from FlynnO’Hara, FedEx will generate a shipping notification that will include a tracking number, which you can click to check the status of your package at FedEx.com.

If your tracking notice reads “Delivered to US Post Office”, the package will then be delivered to your home via FedEx Smartpost by USPS.

Will I need to sign for my package?

No, you will not need to sign for your FlynnO’Hara package. But, for the security of your purchase, if
there is not a secure place to leave the package or a note, FedEx/USPS may return it to your local post
office.

How long will it take to receive my School Uniform order?

Due to capacity limitations and in the interest of employee safety, our stores and distribution centers continue to operate with limited staff. As a result, we are experiencing a delay in shipping timelines. At present online orders are shipping within an average 2 weeks from the date of purchase, though some orders may take 3-4 weeks to process and ship. Although we don’t anticipate this will affect all orders, we wanted to inform you of this potential delay. You will receive an email confirmation once your order ships!

Any item on backorder will take approximately 4-6 weeks, with potential delays up to 8-10 weeks.

If you have any questions about your order, please contact our customer service team at (800) 441-4122 or by emailing atyourservice@flynnohara.com.

We strongly encourage you to place your order as early as possible, we recommend at least 30 days before the first day of school.

Thank you for your continued patience and understanding as we work to make this back-to-school season a safe and successful one for our customers, employees, and communities. If you’d like to learn more about FlynnO’Hara’s operational and safety updates in response to COVID-19, please click here.

How long will my Medical or Nursing Uniforms take to arrive?

Medical & Nursing uniforms have an estimated delivery time of 3-4 weeks from the order date.

Can I pick up my order at the store?

Yes. If you’d like to pick up your order at the store, please specify “Ship to Store” when placing your
online order, or call our toll-free customer service line at 1-800-441-4122 to place your order over the
phone. Items shipped to store are subject to standard processing times (see above).

We’re now offering curbside pick-up at select locations! Click here to learn more.

Can I expedite my shipment?

Not at this time. Our products ship FedEx SmartPost via USPS or FedEx Ground depending on the size/weight of the package. Delivery time will depend on the method of shipment, and the amount of products/customization in your order.

 

Backorders

Why is my product backordered?

Due to the custom nature of our business, and the disproportionately high volume of sales during the months of August & September, occasionally a product will be placed on a temporary backorder. Manufacturing of most items take between 4 – 6 weeks. Rest assured we will ship the items to you as soon as they become available for shipment.

When will my backordered item arrive?

We make every effort to ship out backordered items as quickly as possible. While many backorders will process and ship within FlynnO’Hara’s 4-6 week backorder timeframe, due to COVID-19 some orders may experience an additional delay of up to 8-10 weeks. Please contact our customer service team to check the status of your order by calling (800) 441-4122 or emailing atyourservice@flynnohara.com.

 

Sizing

I ordered a half size for my child, but the product doesn’t fit.

There is a big difference between a child’s 7 and a 7 /. A size 7 is a standard girl’s size, whereas any size with the / behind it is a “half” or plus size. A size 7 / is not the size between 7 and 8 childs. The girls or teens plus or half size is for a fuller figured child. If your child normally wears a regular child’s size, please do not order a half (/) or plus size. For product-specific sizing information, click here.

My child doesn’t fit in any of the sizes listed. Can I still order a uniform through FlynnO’Hara?

Special orders are placed when a student needs a size larger or smaller than those offered within our range.  (For example, pants with a waist size larger than we carry, or a skirt with an extra 5 inches in length would be placed as special orders.) Please note that special orders cannot be placed to customize an item if a customer simply wants a shorter length or falls between two sizes. Additionally, special orders can only be taken for the schools we service.  Special orders cost an additional $10 per item and can take up to 8-12 weeks to arrive.

If you would like to place a special order, please call our customer service dept. at 1-800-441-4122.

Can I order a special size online?

Not at this time, to place a special order please call our customer service dept. at 1-800-441-4122.

Does FlynnO’Hara do alterations?

No, FlynnO’Hara does not do alterations, but our products are made with generous hems on all pants
and skirts, growth tabs on the inside waistline of our boys pants & shorts, and easy-adjust buttons on
our ladies kilts to allow for growth.

Retail Stores

Where is the nearest FlynnO’Hara retail store?

To find the FlynnO’Hara retail location for your school, please visit our retail locator.
Can my student buy their uniform at the store anytime throughout the year?
Yes, FlynnO’Hara retail locations are open and stocking products year-round. Please click here for
your local store hours and locations.

Does FlynnO’Hara sell shoes at the retail stores?

Yes, the majority of our retail locations carry shoe inventory for schools they serve.

Can I pick up my online order from the nearest FlynnO’Hara Retail store?

Yes, simply click the “Ship to Store” option at Checkout and choose your correct store location. Please note that this function is paused during the back-to-school season due to increased volume.

We’re now offering curbside pick-up at select locations! Click here to learn more.

Returns & Warranty

How do I return/exchange an item?

At FlynnO’Hara Uniforms, we place the utmost importance on our customer experience and strive to provide outstanding service and products. If for any reason you are not fully satisfied with a garment, you may exchange, replace, or refund your purchase at any of our retail stores, or by mail to our corporate office up to one year from the date of purchase.

FlynnO’Hara reserves the right to refuse any items that are missing tags, are discontinued, or have been washed, worn, or altered.  All refunds and exchanges require valid photo identification and a receipt. Refunds will be issued in the original form of payment. Cash refunds exceeding $50.00 will be issued by check within 10-14 business days from our corporate office.

What is FlynnO’Hara’s Warranty Policy?

We stand by our products and want you to be thrilled with your purchase from FlynnO’Hara Uniforms.  All FlynnO’Hara garments are guaranteed up to one year from their date of purchase. In the rare event that a garment is defective, we will be happy to replace it with an identical item at no charge.

Examples of covered manufacturer’s defects are:
•Pilling
•Hems or seams coming out
•Broken clasp or zipper

*Please note: the knees of our pants are under warranty for 30 days of wear.  We’re sorry, but we cannot accept returns or exchanges on socks and tights that have been removed from their packaging.

If you have comments or questions about your experience, please email atyourservice@flynnohara.com or call our customer service department at (800) 441-4122.

Can I return a customized item?

Yes, provided the product is unworn and in sellable condition. However, special orders and items
customized with a student’s name, initials, or graduation year are final sale and may not be returned
or exchanged. Please see Flynn O’Hara Return Policy for further details.

Can I make returns at the store or my school’s measuring day?

Yes, all orders can be returned or exchanged at any of our retail locations, by mail, and at in-school
events, provided the returns meet requirements stated in our Return Policy.

Shopping Online

How do I view previous orders?

To view previous online orders, simply login to your account using the email address and password
you created when you placed your order. At the bottom of your account page, there is a button
“View Previous Orders.”

Can I pay my outstanding Balance online?

Yes, you can now pay online! Click here to visit our Online Invoice Payment page. We just need your Order Number, Last Name, Zipcode, and State. Please note, when using Online Bill Pay, you must pay the entire balance. If you have questions or wish to pay a portion of your outstanding balance, please call our customer service department at 800.441.4122.

Pricing

Do I have to pay for shipping?

There is a flat-rate fee of $9.50 to ship orders placed by phone or online to a customer’s home. Warehouse orders placed at a retail store will incur a $5.00 shipping fee. There is no shipping fee to send an order to a store for pick-up.

Does FlynnO’Hara offer any coupons or promotions?

Click here to opt-in for discounts, promotions, and company updates!

Why aren’t prices listed online?

Pricing for non-customized products are listed on our Boys & Girls General Store pages. To find pricing for your school’s uniform, please click here to find your school.

Giftcards

How do I order a Gift Card?

Gift Cards can be purchased in our retail stores, or over the phone.

Where/how can I use a Gift Card?

Gift Cards can be used by phone, online, or in any retail store. Paper Gift Certificates will still be honored, but must be presented in person or mailed to our corporate office:

FlynnO’Hara Uniforms
10905 Dutton Rd.
Philadelphia PA 19154

How do I find my Gift Card balance?

To determine your gift card balance, please call our toll-free customer service line at 1-800-441-4122.

Miscellaneous

When is my school’s measuring day, trunk show, etc.?

For all information regarding your school’s upcoming events with Flynn O’Hara, please click here to
search for your school.  Once you’ve reached your school homepage, you will be able to view upcoming FlynnO’Hara events.

I’m a teacher, do I receive a discount?

We offer a 15% discount to teachers and employees who work in schools that we serve. This discount
can be applied when ordering by phone, in a store, or at a measuring event or trunk show.
We request verification of current employment to process the discount.

How do I order for my child’s school?

Please click here to find your school, and shop for your students.

How do I order uniforms if my school is not listed?

If your school does not use FlynnO’Hara as their exclusive uniform supplier, please shop in our Girls’
Store or Boys Store for merchandise that cannot be customized with embroidery or silkscreen. Click here to find out how your school can become a FlynnO’Hara school uniform partner.

Corporate Office

  • 10905 Dutton Road
  • Philadelphia PA 19154
  • (800) 441-4122

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